Frequently asked questions.
From finding your fit to arranging a return.
How do I choose a size?
Use the garment measurements on each product page. The tables show chest circumference, body length and sleeve length in inches and centimeters. Compare them with a garment you like, allowing room for the layers you plan to wear.
Do the garments have a UPF rating?
We do not publish a tested UPF rating or certified UV-blocking claim for this collection. Long sleeves provide physical coverage, but clothing is not a guarantee against sun exposure.
Where do you ship?
We ship to all 50 United States and Washington, D.C., including Alaska and Hawaii. U.S. overseas territories and APO/FPO/DPO addresses are not supported.
How much is shipping?
Standard shipping is free on all orders within our shipping area. No expedited option is offered.
When should my order arrive?
Handling takes an estimated 1–2 business days, followed by 3–4 business days in transit after shipment: an estimated 4–6 business days from the processing start date. Our cutoff is 7:00 p.m., fixed UTC−06:00 year-round. At or after cutoff, on weekends and on U.S. federal holidays, processing starts the next business day. Delivery estimates are not guarantees.
Can I return an item?
Request authorization within 30 days of delivery. Ordinary returns must be unused, unwashed, with tags and original packaging. You pay return shipping for a change of mind or unsuitable size. We pay for confirmed company errors, damaged or defective items. There is no restocking fee. See Returns & Refunds for the full policy.
When is an approved refund issued?
After we receive and inspect the return, approved refunds are issued to the original payment method within 10 calendar days of approval. Bank or provider processing may take additional time.
How do I care for my garment?
Follow the care instructions on the individual product page. The fabrics and closures differ, so the recommended washing and drying methods vary by style.
How do I ask about a payment or order?
Contact support@roana.us with your order number, if available, and a description of the issue. Never send full card numbers or card security codes in a customer support message.