Ordinary Returns
For a change of mind or a sizing return, products must be unused, unwashed and in their original condition, with original tags attached and original packaging. You may try an item on to check fit, but it must not show signs of wear.
Request Authorization First
Email support@roana.us with your order number and the reason for the return within 30 days of delivery. Obtain authorization before sending the parcel. Our return address is roana, 5000 Cralle Rd, Christoval, TX 76935, United States. Customer support will confirm the address and return instructions with your authorization.
Return Shipping
If you change your mind or choose an unsuitable size, you pay the return shipping cost. If we send the wrong item, or an item arrives damaged or defective, roana covers the return shipping cost. There is no restocking fee.
Damaged, Defective or Incorrect Items
Contact us with your order number and a description of the issue; photos can help us review it. Ordinary unused-condition and original-packaging requirements do not prevent a claim for damage, defects or an incorrect item. We will arrange the appropriate return and refund or discuss another resolution with you, without charging you return shipping for a confirmed company error, damage or defect.
Inspection and Refunds
After receiving and inspecting a return, we decide whether the refund is approved under this policy. Approved refunds are issued automatically to the original payment method within 10 calendar days of approval. Your payment provider or bank may require additional time to make the funds available.
Contact
Questions about eligibility, return authorization or a refund? Email support@roana.us or call +1 325-315-8077.