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ROANA · CUSTOMER INFORMATION

Privacy Policy

This policy explains how roana handles information in connection with shopping, order fulfillment and customer support.

Information You Provide

When you use our services, you may provide your name, contact details, shipping and billing addresses, order details and customer support messages. When a payment is processed, the payment provider handles payment information under its applicable terms and privacy practices.

How Information Is Used

We use information as necessary to respond to requests, process and fulfill accepted orders, arrange delivery, administer returns and refunds, maintain relevant business records and meet applicable obligations. Information may also be used to investigate payment or delivery problems and protect our services against misuse.

Service Providers and Partners

We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers and customer support providers, as necessary to fulfill orders, process payments or provide other requested services. The information involved depends on the service being provided.

Browser Storage

The shopping cart is stored in local storage on your browser so it can remain available when you refresh or return. It contains product identifiers, selected sizes and quantities. Clearing site data removes this stored cart. See our Cookies page for details.

Retention and Your Requests

Information is kept as needed for the purposes for which it is collected and applicable obligations. You may contact support@roana.us to ask about your information or request access, correction or deletion, subject to applicable requirements. We do not specify a fixed retention period for all data.

Third Parties and Changes

External services may have their own privacy policies. This policy may be updated when our services or practices change; the revised policy will be published here.

Privacy Contact

roana, 5000 Cralle Rd, Christoval, TX 76935, United States. Email support@roana.us; telephone +1 325-315-8077.

Read Cookies & Browser Storage